Privacy Policy

Who we are

We are The Online Stop Smoking Clinic. We are supported by Aarjay Ltd – an independent community pharmacy organisation.

At The Online Stop Smoking Clinic, we believe in giving our patients the best possible care, which includes taking care of your privacy so that you feel you can trust us and have confidence in the way we handle your information. Our privacy policy tells you what personal data we collect and why; explains your rights; the types of data we might share about you and how we keep your information secure.

To help you understand how we treat your personal data, please read the following policy carefully. If you have any questions about our service, you can contact our patient advisory team on  or call 07775877911.

We encourage you to only use this service if you are completely happy with the service we offer, and the practices outlined in this policy.

Please note, this website may contain links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies/procedures of every website that you visit.

What personal data we collect and why we collect it

We only collect the information you choose to give us, and we process it with your consent, or on another legal basis; we only require the minimum amount of personal information that is necessary to fulfill the purpose of your interaction with us; we don’t sell it to third parties; and we only use it as this Privacy Statement describes. We are compliant with the General Data Protection Regulation (GDPR). No matter where you are, where you live, or what your citizenship is, we provide a high standard of privacy protection to all our users around the world, regardless of their country of origin or location.

In order to provide you with the services you require, we will collect personal information about you gathered during registration and communication (both written and verbal). This may include your name, address, email, phone number and other details relevant to the service(s) that are of interest to you. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, such as other companies in our group.

We treat any information you choose to share with us during your consultation with us as strictly confidential. It will be shared within the Institute of Smoking Cessation for follow up purposes. Anything said during the consultation is confidential, unless the advisor is concerned that there might be harm to yourself or other people. In this case, they would need to break confidentiality and discuss the concern with their manager, however the advisor will make you aware that this is happening.

Contact Forms

We will collect your name and contact details (usually email address and/or phone number) along with any other personal data that you provide.


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Who we share your data with?

To deliver our service, we use an online booking system by a third party provider. To inquire about their use of your data, please refer directly to their respective data policy: When you book an appointment with us, we assume your consent with this policy.

How do we store your data?

Our Company securely stores your data on our servers based in Strasbourg, France, and Cologne, Germany.

Our Company will keep your contact request for one year. Once this time period has expired, your data will be deleted.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 8 October 2019.